Privacy Policy

Phase One Joinery is committed to protecting and respecting your privacy. This privacy notice sets out how we collect, use and protect any information you give us. We collect certain information by which you can be identified, and you can be assured that it will only be used in accordance with this privacy notice.

We may change this privacy notice from time to time, so you should check our website, or the links on any email, from time to time to ensure that you are happy with the changes.

How to contact us

Nigel Foster
Phase One Joinery,
Little Coldharbour Farm,
Tong Lane,
Lamberhurst,
Kent TN3 8AD
nigel@phaseonejoinery.co.uk
Phone no. 01892 890647

What we collect

We may collect the following information such as:

Your name and home address
Your contact information including telephone numbers and email addresses
You bank account details

What we do with the information

We require this information to keep in contact with you in respect of any work we undertake for you or at the request of another party who is undertaking work for you. In particular for:
The delivery of materials and fixing of items we have been contracted to provide
Contacting you to discuss different elements of the contract we are providing

Invoicing and payment of accounts

Internal recordkeeping in respect of materials and work we have undertaken in case of complaint.

We do not pass, sell or otherwise transfer your information to any other parties without your express request to do so, with the exception of those firms that are working with us to provide the contracted services.

Security and processing

We are committed to ensuring that your personal information is secure, and in order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information on our computers and in any filing cabinets. Your information is only processed in the UK, but emails are sent using the internet, which may mean that they may be processed both within the EU and beyond.

How long do we keep your information?

We keep the information for the term of the contract we have with you and thereafter for as long as necessary to ensure that we can fulfil our commitment for quality of the goods and services we have provided. In most cases this will be no longer than two years from the end of the contract. We may also keep your information after this period but only until we no longer have a lawful reason to retain the information.

Access to your information and correction

Your individual rights:

You have a number of rights in relation to how we use your information. The main ones are:

You have the right to receive clear and easy to understand information on what personal information we have, why and who we share it with; we do this in this privacy notice.

We want to make sure that your information is accurate and up to date. You may ask us for a copy of the information we hold, which we will provide free of charge, and you may ask us to correct or remove information you think is incorrect.

For further information please contact us at the address at the top of this privacy notice or it can be obtained from The Information Commissioners Office ico.org.uk/for-the-public/

How to make a complaint

We always try to collect, use and safeguard your information in accordance with the data protection laws and regulations. If you believe that we have not handled your information correctly, please let us know and we will do our best to put things right, by contacting us at the address at the top of this privacy notice.

May 2018


Contact us on 01892 890 647

phase one joinery

Phase One Joinery offer:

  • Windows
  • Doors
  • Staircases
  • Bespoke Joinery
  • Briquettes